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Over 600 customers have reported problems with the high street bank’s services on the outage-tracking website Downdetector.
Over 600 customers have reported problems with the high street bank’s services on the outage-tracking website Downdetector.
The Santander app and mobile banking have gone down as furious customers are left unable to make payments. Over 600 customers have reported problems with the high street bank’s services on the outage-tracking website Downdetector.
Santander said in a statement: “We are aware that customers are currently unable to access some of our services. We’re very sorry for the inconvenience this is causing and are urgently working to fix the problem. We would like to reassure our customers that no customer will be left out of pocket.”
The outage comes just hours after the Treasury Committee released its findings on the scale of recent IT failures. The report finds Barclays could now face compensation payments of £12.5m.
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“For families and individuals living pay cheque to pay cheque, losing access to banking services on payday can be a terrifying experience,” said Dame Meg Hillier, the committee’s chair.
“The fact there has been enough outages to fill a whole month within the last two years shows customers’ frustrations are completely valid,” she added. Speaking on the BBC’s Today programme, she said she hoped putting the data in the public domain would encourage banks and the regulator to see if there was any more that could be done to reduce the disruption.
The Treasury said it was “grateful to see the Committee’s findings”. A spokesperson told the BBC that the Treasury is “working with the financial authorities to regulate third party suppliers, as well as considering whether the banks are doing all they can to provide the level of service customers expect”.
Patrick Burgess of BCS, the Chartered Institute for IT, says the findings “once again highlights that the traditional banking sector hasn’t kept pace with the investment needed to modernise its infrastructure.”
Shilpa Doreswamy is a director with GFT, a company committed to the digital transformation of the financial sector. “This is a stark reminder of the cost, both financial and personal, of failing IT systems,” she said.
“For customers, this isn’t just frustrating, it can be devastating. When legacy banking infrastructure keeps crashing, customer trust crashes with it.”
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